Returns & Exchanges

Tell us what happened — we'll review your request within 1–2 business days.

1. Your order

Email used at checkout

Order number

You can find this in your order confirmation email.

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Return (refund)

Send it back and get your money back

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Exchange

Get a different size or item

Which item(s)?

No payment now. We'll review your request first, then send you a payment link (if a return shipping fee applies) before anything is charged.

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Thank you! Your return/exchange request has been sent to our team. We'll review it within 1–2 business days and email you the next steps.

For quality issues, your photos are included with your request. If you prefer, you can also email them to support@pawpad.top with your order number.